MSP Mentor | Voip Connect

Welke applicatie wil jij koppelen aan je telefooncentrale?

Bullhorn

HRM

Beschikbaar voor:

Bullhorn

Omschrijving Functies Knoppen Parameters Compatibiliteit Kennisbank

Het koppelen van Bullhorn aan je telefonieomgeving is enorm belangrijk voor het verbeteren van de klanttevredenheid en het efficiënter kunnen werken. Met onze integratietool Bubble hoef je tijdens een inkomend of uitgaand telefoongesprek niet meer handmatig op zoek te gaan naar klantgegevens maar verschijnen die direct in een pop-up op je PC beeldscherm en kun je van daaruit diverse acties uitvoeren zoals het openen van een klantkaart.

Pop-up notificatie

Bubble heeft een aantal unieke eigenschappen. De te tonen informatie en de knoppen in de pop-up zijn volledig naar wens van de gebruiker, afdeling of bedrijf te configureren. De informatie die je kunt weergeven in de pop-up kun je vinden onder tab parameters en de beschikbare knoppen onder tab knoppen. Bij het doorverbinden van een gesprek naar een collega verhuist de klantinformatie mee en wanneer je met meerdere beeldschermen werkt, kun je zelf kiezen op welk scherm je de pop-up wilt zien. Standaard is de pop-up zichtbaar vanaf het moment dat je softphone, bureautoestel of ander device rinkelt tot het moment dat het gesprek wordt beëindigd, maar met de verschillende timer opties kun je zelfs dit naar je persoonlijke voorkeuren aanpassen.

Functionaliteiten

Naast de genoemde pop-up notificatie mogelijkheden is Bubble voorzien van nog veel meer functionaliteiten. Je kunt bijvoorbeeld meerdere CRM-integraties activeren onder dezelfde gebruiker, zonder meerprijs, wat handig kan zijn als je meerdere softwareapplicaties gebruikt binnen je bedrijf. De volledige lijst met functies is te vinden onder tab functies, maar we hebben alvast een aantal belangrijke voor je op een rij gezet:

Uitbellen met één muisklik op een telefoonnummer in je CRM, browser of ander programma met de Klik&Bel functie.
Zoek direct CRM-contactgegevens in de Searchbar desktop applicatie ook al is er op dat moment geen telefoongesprek.
Indien er meerdere relaties bekend zijn onder één nummer kun je met de Multi result functie door de resultaten bladeren.
Dankzij de Call History functie zie je alle contactmomenten met het telefoonnummer van de laatste 90 dagen zodat je direct kunt zien welke collega als laatste contact heeft gehad.
Maak direct een gespreksnotitie met de Call Note functie die zichtbaar wordt voor jou en je collega's in de Call History.
Eenvoudig en veilig inloggen op basis van Single sign-on (Microsoft, Google of Apple account).

Maatwerk

Om aan jouw specifieke maatwerk wensen te kunnen voldoen, is Bubble voorzien van de module Automations. Met deze module is het mogelijk om je eigen If-This-Then-That flows toe te voegen. Denk bijvoorbeeld aan het uitvoeren van een script of het automatisch open van het callnotitie scherm in plaats van dat je die open moet klikken.

Technisch

Bubble – en daarmee de Bullhorn Software CRM connector – koppelen aan je telefonieomgeving is zeer eenvoudig. De procedure verschilt per telefonieomgeving maar één ding hebben ze allemaal gemeen, je hoeft er geen techneut voor te zijn.

Uitbelmogelijkheden CRM

Klik & bel vanuit CRM
Selecteer & bel vanuit CRM

Integratie mogelijkheden

Multi result pop-up
Call registratie
SearchBar

Integratie type

Realtime API (gebruikers niveau)

Pop-up type

Bubble pop-up

Standaard Bubble pop-up functies

Remote Dialer
Pop-up notificatie
Inhoud pop-up aanpasbaar
Scherm & positie aanpasbaar
Single sign-on
Auto-hide
Meertalig
Dempen
Interne oproepen verbergen
Sorteer resultaat
Terugbelverzoek knop
Email knop
Kopieer knop
Custom action knop
Klik & bel
Selecteer & bel
Gesprekken terughalen
Terugbelverzoek
Timer gespreksduur
Call history
Call Note
Multi-tenant mode
Meerdere profielen
Updates
Native Windows applicatie
Native macOS applicatie

Knoppen

Hieronder staat de lijst met beschikbare knoppen. Dit zijn zowel CRM specifieke- als generieke Bubble functies. Denk aan het aanroepen van een specifieke URL of script, het openen van een e-mail of het maken van een terugbelverzoek. Call Control is alleen beschikbaar als je telefonieplatform dit ondersteunt.

View Relation
Custom Action (standard button)
Send E-mail (standard button)
Callback request (standard button)
Call Control (standard button)*
Send WhatsApp message (standard button)
Send Microsoft Teams message (standard button)
Open SearchBar (standard button)

Parameters

Bepaal zelf de inhoud van de pop-up per gebruiker, afdeling of organisatie met informatie uit jouw CRM pakket. Hieronder staat de lijst met parameters die beschikbaar is vanuit jouw CRM software weergegeven.

name
bullhorn_id
bullhorn_address_address1
bullhorn_address_address2
bullhorn_address_city
bullhorn_address_country_code
bullhorn_address_country_id
bullhorn_address_country_name
bullhorn_address_state
bullhorn_address_timezone
bullhorn_address_zip
bullhorn_candidate_source
bullhorn_category_id
bullhorn_category_name
bullhorn_categories_total
bullhorn_certifications
bullhorn_comments
bullhorn_company_name
bullhorn_company_url
bullhorn_date_added
bullhorn_date_available
bullhorn_date_available_end
bullhorn_date_i9expiration
bullhorn_date_last_comment
bullhorn_date_last_modified
bullhorn_date_next_call
bullhorn_date_of_birth
bullhorn_day_rate
bullhorn_day_rate_low
bullhorn_degree_list
bullhorn_description
bullhorn_desired_locations
bullhorn_disability
bullhorn_education_degree
bullhorn_email
bullhorn_email2
bullhorn_email3
bullhorn_employee_type
bullhorn_employment_preference_0
bullhorn_ethnicity
bullhorn_experience
bullhorn_external_id
bullhorn_fax
bullhorn_fax2
bullhorn_fax3
bullhorn_federal_exemptions
bullhorn_federal_extra_withholding_amount
bullhorn_federal_filing_status
bullhorn_first_name
bullhorn_gender
bullhorn_hourly_rate
bullhorn_hourly_rate_low
bullhorn_i9on_file
bullhorn_interviews_total
bullhorn_is_deleted
bullhorn_is_editable
bullhorn_is_exempt
bullhorn_last_name
bullhorn_linked_person
bullhorn_local_addtional_witholdings_amount
bullhorn_local_exemptions
bullhorn_local_filing_status
bullhorn_local_tax_code
bullhorn_marital_status
bullhorn_mass_mail_opt_out
bullhorn_middle_name
bullhorn_mobile
bullhorn_name
bullhorn_name_prefix
bullhorn_name_suffix
bullhorn_nick_name
bullhorn_num_categories
bullhorn_num_owners
bullhorn_occupation
bullhorn_onboarding_document_received_count
bullhorn_onboarding_document_sent_count
bullhorn_onboarding_percent_complete
bullhorn_onboarding_received_sent_onboarding_document_received_count
bullhorn_onboarding_received_sent_onboarding_document_sent_count
bullhorn_onboarding_status
bullhorn_other_deductions_amount
bullhorn_other_income_amount
bullhorn_owner_id
bullhorn_owner_first_name
bullhorn_owner_last_name
bullhorn_pager
bullhorn_paper_work_on_file
bullhorn_password
bullhorn_payroll_client_start_date
bullhorn_payroll_status
bullhorn_phone
bullhorn_phone2
bullhorn_phone3
bullhorn_placements_total
bullhorn_preferred_contact
bullhorn_primary_skills_total
bullhorn_primary_skills_data_0_0_id
bullhorn_primary_skills_data_0_0_name
bullhorn_primary_skills_data_1_1_id
bullhorn_primary_skills_data_1_1_name
bullhorn_primary_skills_data_2_2_id
bullhorn_primary_skills_data_2_2_name
bullhorn_primary_skills_data_3_3_id
bullhorn_primary_skills_data_3_3_name
bullhorn_primary_skills_data_4_4_id
bullhorn_primary_skills_data_4_4_name
bullhorn_recent_client_list
bullhorn_referred_by
bullhorn_referred_by_person
bullhorn_salary
bullhorn_salary_low
bullhorn_secondary_address_address1
bullhorn_secondary_address_address2
bullhorn_secondary_address_city
bullhorn_secondary_address_state
bullhorn_secondary_address_zip
bullhorn_secondary_address_country_id
bullhorn_secondary_address_country_name
bullhorn_secondary_address_country_code
bullhorn_secondary_owners_total
bullhorn_secondary_skills_total
bullhorn_sendouts_total
bullhorn_skill_set_0
bullhorn_skill_set_1
bullhorn_skill_set_2
bullhorn_skill_set_3
bullhorn_skill_set_4
bullhorn_skill_set_5
bullhorn_skill_set_6
bullhorn_skill_set_7
bullhorn_skill_set_8
bullhorn_skill_set_9
bullhorn_skill_set_10
bullhorn_skill_set_11
bullhorn_skill_set_12
bullhorn_skill_set_13
bullhorn_skill_set_14
bullhorn_skill_set_15
bullhorn_skill_set_16
bullhorn_skill_set_17
bullhorn_skill_set_18
bullhorn_skill_set_19
bullhorn_skill_set_20
bullhorn_skill_set_21
bullhorn_skill_set_22
bullhorn_skill_set_23
bullhorn_skill_set_24
bullhorn_skill_set_25
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bullhorn_skill_set_350
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bullhorn_sms_opt_in
bullhorn_source_0
bullhorn_specialties_total
bullhorn_ssn
bullhorn_state_addtional_witholdings_amount
bullhorn_state_exemptions
bullhorn_state_filing_status
bullhorn_status
bullhorn_submissions_total
bullhorn_submissions_data_0_0_id
bullhorn_tasks_total
bullhorn_tasks_data_0_0_id
bullhorn_tax_id
bullhorn_tax_state
bullhorn_time_zone_offset_est
bullhorn_tobacco_user
bullhorn_total_dependent_claim_amount
bullhorn_travel_limit
bullhorn_travel_method
bullhorn_two_jobs
bullhorn_type
bullhorn_user_date_added
bullhorn_username
bullhorn_veteran
bullhorn_web_responses_total
bullhorn_will_relocate
bullhorn_work_authorized
bullhorn_work_phone
bullhorn__score
bullhorn_url
bullhorn_client_corporation_id
bullhorn_client_corporation_name
bullhorn_date_last_visit
bullhorn_desired_categories
bullhorn_desired_skills
bullhorn_desired_specialties
bullhorn_division
bullhorn_is_day_light_savings
bullhorn_num_employees
bullhorn_office
bullhorn_report_to_person
bullhorn_source
bullhorn_campaign_source
bullhorn_client_corporation
bullhorn_lead_source
bullhorn_notes_total
bullhorn_priority
bullhorn_role
bullhorn_skill_set
bullhorn_annual_revenue
bullhorn_billing_address_address1
bullhorn_billing_address_address2
bullhorn_billing_address_city
bullhorn_billing_address_state
bullhorn_billing_address_zip
bullhorn_billing_address_country_id
bullhorn_billing_address_country_name
bullhorn_billing_address_country_code
bullhorn_billing_contact
bullhorn_billing_frequency
bullhorn_billing_phone
bullhorn_branch
bullhorn_business_sector_list
bullhorn_certification_groups_total
bullhorn_certifications_total
bullhorn_child_client_corporations_total
bullhorn_client_contact_notes_total
bullhorn_client_contact_notes_data_0_0_id
bullhorn_client_contact_notes_data_1_1_id
bullhorn_client_contact_notes_data_2_2_id
bullhorn_client_contact_notes_data_3_3_id
bullhorn_client_contact_notes_data_4_4_id
bullhorn_client_contacts_total
bullhorn_client_contacts_data_0_0_id
bullhorn_client_contacts_data_0_0_first_name
bullhorn_client_contacts_data_0_0_last_name
bullhorn_client_contacts_data_1_1_id
bullhorn_client_contacts_data_1_1_first_name
bullhorn_client_contacts_data_1_1_last_name
bullhorn_company_description
bullhorn_competitors
bullhorn_culture
bullhorn_custom_date1
bullhorn_custom_date2
bullhorn_custom_date3
bullhorn_custom_float1
bullhorn_custom_float2
bullhorn_custom_float3
bullhorn_custom_int1
bullhorn_custom_int2
bullhorn_custom_int3
bullhorn_custom_text1
bullhorn_custom_text10
bullhorn_custom_text11
bullhorn_custom_text12
bullhorn_custom_text13
bullhorn_custom_text14
bullhorn_custom_text15
bullhorn_custom_text16
bullhorn_custom_text17
bullhorn_custom_text18
bullhorn_custom_text19
bullhorn_custom_text2
bullhorn_custom_text20
bullhorn_custom_text3
bullhorn_custom_text4
bullhorn_custom_text5
bullhorn_custom_text6
bullhorn_custom_text7
bullhorn_custom_text8
bullhorn_custom_text9
bullhorn_custom_text_block1
bullhorn_custom_text_block2
bullhorn_custom_text_block3
bullhorn_custom_text_block4
bullhorn_custom_text_block5
bullhorn_date_founded
bullhorn_department_id
bullhorn_department_name
bullhorn_facebook_profile_name
bullhorn_fee_arrangement
bullhorn_file_attachments_total
bullhorn_funding
bullhorn_industry_list
bullhorn_invoice_format
bullhorn_leads_total
bullhorn_linkedin_profile_name
bullhorn_locations_total
bullhorn_notes
bullhorn_num_offices
bullhorn_owners_total
bullhorn_owners_data_0_0_id
bullhorn_owners_data_0_0_first_name
bullhorn_owners_data_0_0_last_name
bullhorn_ownership
bullhorn_parent_client_corporation
bullhorn_requirements_total
bullhorn_revenue
bullhorn_tax_rate
bullhorn_ticker_symbol
bullhorn_time_and_labor_enabled_date
bullhorn_track_title
bullhorn_twitter_handle
bullhorn_work_week_start
bullhorn_entity_type

Compatibiliteit

3CX